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Privacy Policy



 

Customer Privacy Policy

 

Statements of Practices and Policies

At Nidhi/Microfinance Company, we hold a profound understanding of the significance of safeguarding your personal information. Our commitment to transparency and compliance with relevant laws and regulations drives our Customer Privacy Policy. This document delineates our practices and policies concerning the collection, utilization, and disclosure of the personal information entrusted to us by our valued customers.

Applicability

This Policy extends to personal information obtained directly from customers or through our online portals and electronic communications. It encompasses data collected by our servers from customers' browsers, ensuring comprehensive coverage and protection of customer information.

Accuracy

Nidhi/Microfinance Company places utmost importance on maintaining the accuracy, completeness, and currency of the personal information we hold. Customers retain the right to notify us of any inaccuracies in their information, and we commit to promptly rectify such discrepancies.

Purpose of Collection and Usage of Personal Information

Our collection of personal information serves to facilitate efficient management of our business operations and deliver an enriched online experience to our customers. This data enables us to process applications, requests, and transactions, maintain meticulous internal records, provide exemplary services, adhere to legal obligations, and tailor product and service offerings to customer needs. In instances where a customer withholds consent for sensitive personal data usage or subsequently withdraws consent, we reserve the prerogative to withhold or retract services for which the information was solicited.

Disclosure / Sharing of Information

Nidhi/Microfinance Company is steadfast in its commitment to not divulge customers' personal information without prior consent, except where mandated by legal compliance or contractual obligations. Any sharing of personal information with third parties is contingent upon contractual agreements ensuring compliance with applicable laws. Exceptions to this policy include situations where disclosure is necessitated by government mandates, legal processes, or to safeguard the rights, interests, or property of Nidhi/Microfinance Company.

Security Practices

The security of personal information is a cornerstone of our operations. We employ rigorous physical, electronic, and procedural safeguards to mitigate risks of loss, misuse, or unauthorized access. Our personnel undergo comprehensive training in handling personal information securely, and we continually refine and fortify our security protocols to uphold the highest standards of protection.

Amendments

Nidhi/Microfinance Company retains the prerogative to amend or update this Policy, with due notice to customers. Any changes will be communicated through our website to ensure customers remain informed about the nature of information collected, its intended use, and any disclosures.

Customer Assent

By availing our services, customers implicitly consent to the collection, utilization, transfer, disclosure, retention, and processing of their personal information in accordance with the provisions outlined in this Policy.

Response to Enquiries and Complaints

We actively encourage customer inquiries, feedback, and complaints as valuable inputs to enhance our service quality. Your engagement and feedback enable us to address concerns promptly and continually improve our offerings.

By availing of our services, you affirm your acknowledgment and acceptance of the terms delineated in this Customer Privacy Policy.

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